Pipeline Emergency: Call 1-888-876-0036

Recognize and Respond to a Pipeline Leak

Explorer has an excellent safety record and is prepared to manage any potential emergency. A pipeline incident can be dangerous and requires caution and immediate action from pipeline company representatives and local emergency responders to protect people, property and the environment.

Guidelines for detecting pipeline leaks:
NOTE: All of these signs may not occur at the same time.


  • A pool of liquid on or spraying from the ground
  • Discolored or dead vegetation
  • A rainbow sheen on water or in a flooded area
  • Continuous bubbling in water
  • Dirt or liquid being blown into the air
  • Flames coming from the ground or an exposed pipeline valve


  • An unusual hissing or roaring noise coming from a pipeline


  • An unusual odor such as gasoline, kerosene or other petroleum product

Steps for Responding

In case of a pipeline emergency on Explorer, take the following steps:

  • Do not light a match, start an engine, use a cell phone, turn switches on or off, or do anything that may make a spark
  • Notify Explorer at 888-876-0036 of the type (leak, rupture, fire, etc.) and location of the emergency
  • Establish a safety zone around the emergency site and control access; if necessary, evacuate people within the safety zone
  • Be aware of wind direction and potential ignition sources
  • Do not attempt to operate pipeline valves
  • Prevent release from entering waterways, sewers, basements or confined spaces
  • Divert the release to an open area, if possible
  • Cover storm drains and sewers ahead of the release

If there is a pipeline emergency, Explorer will:

  • Stop the flow of petroleum
  • Dispatch trained personnel immediately to the site to help handle the situation and provide information to public safety officials
  • Do whatever needs to be done to protect lives, property and the environment

Potential Hazards

Each product transported by Explorer has unique properties and hazards. Familiarize yourself with the safety and hazard information included in the Potential Hazards chart and in the Material Safety Data Sheets.

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